SERVES AS PASSPORT TO TRAVEL
Wabash Avenue Branch
In the real estate business, it’s all about location. The
Sangamon County Circuit Clerk knows a thing or two about
location as well.
Paul Palazzolo, Clerk of the Circuit Court of Sangamon County,
and his staff know that while a downtown location works for most
constituents, sometimes the work- week hours PLUS downtown
location make it difficult to conduct business.
So the staff tries to find locations and times more
accommodating. As a
result, INB recently hosted two “Passport Saturdays” – one at
our West Wabash location and another on Dirksen Parkway.
According to Palazzolo, the circuit clerk’s office processes
about 95 passports a month.
“For example, we processed 112 in May, but averaged 93
for 2014. Summer
months are not necessarily the busiest times for processing
passports. We tend
to see an upswing in applications about two to three months
before the busiest travel times -- Christmas time, Spring Break,
summer and fall.”
Palazzolo says the passport application process is relatively
easy, so taking it offsite isn’t that difficult.
“The forms can be printed off the U.S. Department of
State’s website. The
circuit clerk’s website has a link to the site.
Also, we bring all of the needed forms (to remote
because the circuit clerk advertises the events in advance and
recommends that people come in with the completed paperwork,
most of the customers who come to the passport events bring the
He adds, “There will be some individuals who will come to
the passport event who are in the beginning stages of the
passport acceptance process, but most people have, at least,
done some initial research on the process.”
With two certified passport agents and the Circuit Clerk at each
off-site location, the staff had no trouble processing 30
applicants at our Wabash location and 22 on Dirksen Parkway.
That was in three hours including a donut break for staff
and customers, courtesy of the Circuit Clerk himself!
Palazzolo concludes that even though his office has hosted
different community outreach programs over the years, staff
members still see a steady flow of passport applications and
inquiries, which shows in the number of passport applications
processed each month.
“We’re grateful to the team at INB for hosting our two passport
Thanks to all who helped us reach our goal of increased
effectiveness in the Circuit Clerk’s Office.”